Responsibilities

- Act as the main point of contact for an assigned group of clients, supporting them throughout the project lifecycle from onboarding through to go-live.
- Support clients in preparing for implementation and testing phases, including UAT and conformance testing.
- Coordinate project-related communications, including regular updates, release communications, and operational messages.
- Work closely with both clients and internal teams by organizing meetings, tracking actions, and helping to resolve issues or questions in a timely manner.
- Review documentation and specifications, contribute to client readiness activities, and support continuous improvement initiatives aimed at enhancing processes and service quality.

Requirements

- Bachelor’s degree in Economics, Finance, Business Administration or related field.
- 1-2 years of experience in client services, operations,



project coordination, or similar roles (internships and junior profiles are welcome).
- Strong understanding of financial markets or financial services environments.
- Familiarity with client service operations and/or CCP environments is an advantage.
- Experience with CRM and service management tools.
- Fluency in Italian (or French) and English, both written and spoken.

Core Competencies

Demonstrates expertise in client services and project coordination, with a strong understanding of financial markets and service management tools. Proficient in facilitating communication and collaboration between clients and internal teams to ensure successful project implementation.

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📌 Junior Analyst, Client Readiness (Milano)
🏢 Jobtailor
📍 Milano