In this role you lead talent management and HR operations across the hotel cluster, shaping people strategies for recruitment, succession, development, and culture. You drive compliance, compensation benchmarking, and pre-opening HR readiness to ensure high performance and guest excellence. You collaborate with cross-functional teams, unions, and sustainability initiatives to align HR with business goals. This is a strategic, impact-focused leadership position in a multi-property luxury hotel environment.

- Oversee recruitment, succession planning and career development across the cluster and conduct host satisfaction surveys with corrective actions
- Coordinate host facilities, awards, and activities across properties in Rome, Milan, and the Milan cluster office
- Lead the performance management system and analyze turnover trends to inform strategy
- Keep job descriptions up-to-date and maintain confidential files; ensure compliance with legal and safety protocols
- Conduct salary and benefits surveys and recommend market-aligned adjustments within local statutes
- Drive HR aspects of pre-opening projects and coordinate with the project team for HR readiness
- Manage union relationships where present and ensure compliance with consultation requirements




- Ensure Comunicazione Obbligatoria filings and other mandatory administrative notifications for new hires
- Monitor evolving Italian labor law requirements to keep employment practices current
- Focus on talent management and training practices across all properties to remain effective
- Establish and deliver financial returns related to revenue, profitability, and ROIC across the cluster
- Operate properties in line with statutory, contractual, and safety standards; maintain budgeting controls
- Coordinate sustainability initiatives with the Sustainability Manager and drive social responsibility actions within the cluster
- Bachelor in Human Resources, Communications, or Business Management; 4 years of related training experience or equivalent
- More than five years’ experience in a similar HR role within a cluster or multi-property luxury hotel environment
- Basic knowledge of Microsoft Office; experience with HR/payroll systems; ADP/Timesaver preferred
- Professional HR designation (PHR, SPHR or similar) preferred
- Fluent in English and Italian
- EU/EEA citizenship or right to work in Italy without sponsorship

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📌 Cluster HR Director (Italia)
🏢 Experteer Italy
📍 Italia