pPosition: IT Support Technician L1 (On-site) /ppRole Type: Dispatch /ppWorking Days: On Demand /ppContract duration: 1 year (extendable) /ppContract Type: Freelance / B2B contract /ppExperience Required: More than 3 years IT Support.
/ppSite Address: Bari, Italy /ppRole – Onsite Deskside Support (L1/L2) Key Responsibilities: /ppKey Responsibilities: /pp1.
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
/pp2.
Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
/pp3.
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
/pp4.
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
/pp5.
Administered approved software installations, updates, and security patching in coordination with IT policies.
/pp6.




Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
/pp7.
Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
/pp8.
Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
/pp9.
Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
/pp10.
Assisted with Active Directory tasks, basic user account management, and smart hands support.
11.
Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
/pp12.
Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
/pp13.
Followed ITIL practices for incident, problem, and service request management in corporate environments.
/p

📌 Information Technology Specialist (Lazio)
🏢 Sharp Brains
📍 Lazio