ECS is a newly established multi-country, multi-brand, omnichannel coffee player within the Lavazza Group. We are looking for a Process Improvement Specialist to join the ECS BusinessPMO team. The ideal candidate will be responsible for understanding how our business operates end-to-end, identifying inefficiencies, and translating insights into concrete improvement initiatives. This role requires strong analytical and organizational skills, a structured mindset, and the ability to collaborate effectively with cross‑functional teams and senior stakeholders.

What you’ll do

- End-to-end process mapping: Document business processes across functions, identifying the tools used at each step, the data flows, and the relevant process owners.
- Pain point identification: Engage with stakeholders and analyze processes to surface inefficiencies, bottlenecks, manual workarounds, and opportunities for improvement.
- Prioritization & initiative design: Assess pain points based on impact, effort, and strategic relevance, then design targeted improvement initiatives with clear objectives and expected benefits.
- Implementation planning: Build actionable roadmaps to bring initiatives to life defining milestones, owners, dependencies, and success metrics, and support execution.
- Stakeholder management: Act as a trusted partner for business functions, facilitating workshops, alignment sessions, and progress reviews.
- Continuous improvement culture:



Contribute to building a structured approach to process excellence within the organization.

Qualifications

- Bachelor's degree in Business, Economics, Engineering, or a related field. Master's degree is preferred.
- 3-4 years of previous experience in process improvement, business analysis, management consulting or PMO roles, with proven process mapping expertise.
- Strong analytical and problem‑solving skills, with the ability to translate complex processes into actionable solutions.
- Solid project management capabilities and ability to manage initiatives independently.
- Good knowledge of Excel and PowerPoint; fluent English.
- Detail-oriented, curious and hands‑on approach, combined with a proactive and ownership-driven mindset.
- Excellent stakeholder management, communication and presentation skills; comfortable working with both operational teams and senior leaders in dynamic environments.
- Availability for business travel; the role can be based in Turin or Milan offices.

Salary and benefits

- The role is classified at Level 1 under the Italian CCNL Industria Alimentare.
- Initial annual gross salary of minimum €53,000.
- Premio per Obiettivi (PPO) equal to €2,500 at target level for 2026.

Benefits

- Comprehensive welfare package including short working week during summer months.
- Hybrid working policy (10 days a month remote working).
- Access to company facilities, such as restaurant service and corporate gym.
- A fast‑paced and dynamic international context.

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📌 ECS Process Improvement Specialist (Torino)
🏢 Luigi Lavazza
📍 Torino