ph3Role Overview /h3pThe Order to Cash Specialist executes the day-to-day Order to Cash activities for dealer, distributor, and export customers across the Export markets. The role supports order processing, customer support, invoicing, credits, returns, and shipment coordination while ensuring accurate and timely execution of orders from entry through invoicing. The specialist works closely with Sales, Logistics, Distribution, Finance, and the Order to Cash Supervisor to ensure orders are processed accurately, customers are supported proactively, and shipments and invoicing are completed on time, delivering a high level of customer service and operational execution consistent with a premium or luxury brand experience. /ph3Key Responsibilities /h3bOrder Management Execution /bulliEnter and manage sales orders for dealer, distributor, demo, and marketing. /liliEnsure orders are entered accurately, released appropriately, and shipped on time. /liliMonitor open orders and backlog, and help resolve order holds, stock issues, and credit blocks. /liliCoordinate with Logistics on shipment scheduling and delivery status. /liliProvide shipment tracking, order status updates, and proactive communication to customers and Sales teams. /liliMaintain order status reports and backlog tracking tools. /li /ulbCustomer Commercial Support /bulliRespond to dealer, distributor, and customer inquiries related to orders, shipments, invoicing, and returns. /liliSupport new customer onboarding and order flow setup. /liliMaintain customer master data and account records in ERP systems. /li /ulbInventory,



Backlog Supply Chain Coordination /bulliWork with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates. /liliProvide visibility to Sales teams on inventory and order status. /li /ulbCredit, Invoicing Cash Flow Support /bulliEnsure invoices are generated accurately and on time. /liliProcess credit and rebill transactions and support pricing adjustments and corrections. /liliProcess dealer and distributor credits after validating required documentation. /liliHelp manage credit blocks and support cash collection follow-up where needed. /li /ulbReturns, Export Documentation /bulliProcess return authorizations and coordinate return shipments. /liliPrepare commercial invoices and export documentation for international shipments. /li /ulbProcess Reporting /bulliMaintain order, shipment, backlog, and credit tracking reports. /liliSupport process improvement initiatives and system improvements. /liliFollow standard operating procedures and support documentation updates. /liliEscalate recurring issues related to orders, invoicing, shipping, or credits. /li /ulh3Skills Experience /h3ulliExperience in Order Management, Customer Service, Sales Administration, or Order to Cash operations. /liliExperience supporting dealer, distributor, export, or B2B customers preferred. /liliStrong attention to detail and organizational skills. /liliStrong communication and customer service skills. /liliAbility to work across Sales, Logistics, Finance, and Supply Chain teams. /liliExperience with export documentation a plus. /liliBusiness English (verbal and written) is required. /li /ul /p #J-18808-Ljbffr

📌 Order Management & Operations Specialist (Arcugnano)
🏢 SonusFaber Spa Italy
📍 Arcugnano