Genesys is seeking a Principal AI Solutions Architect in Customer Success to bridge customer ambition and AI transformation across the EMEA region from Italy. You will partner with CX Advisors and stakeholders to identify valuable AI use cases, translate business KPIs into technical priorities, and shape architectures for AI-powered experiences across channels.
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You will lead rapid prototype xysqume delivery, ensure governance and security compliance, and mentor teams to scale AI capabilities within
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📌 Lead AI Solutions Architect, Customer Success (Roma)
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📍 Roma