Schedule: 5 days a week, on-site
Monthly rate: €1,650 net

Join our Operations team in Rome! As an Operations Lead, you’ll keep our tours running smoothly, ensuring exceptional experiences for our travelers. From supporting guides and confirming logistics to greeting clients and managing bookings, you’ll be at the center of the action in a full service tour operation servicing all of Italy.

About us
ItaliaTours is the on-the-ground experience team behind ItaliaPass, delivering unforgettable travel moments across Italy. As part of the ItaliaPass family, we specialize in guided tours, curated activities, and personalized service that help travelers experience the real Italy - effortlessly and joyfully. Our team works behind the scenes and face-to-face to make every traveler’s journey smooth, memorable, and truly unforgettable.

What you'll do

Provide top‑notch customer support with meeting points and real‑time itinerary questions

Support tour guides with logistical needs and day‑of coordination

Manage tour cancellations, modifications, and rebookings

Act as an in‑country expert and ItaliaPass resource for our customers and Traveler Experience team

Book and verify services with 3rd party suppliers (phone/email outreach required)

Handle admin tasks including schedule changes, customer rescheduling, and tour notifications

Communicate changes in meeting points, times, closures, or itinerary updates





Liaise with guests at our Rome lounges (Termini, Veniero, Borgia Gallery) – greet clients, answer questions, ensure smooth experiences

Manage private tour requests and coordinate Rome & Rail tour packages

Remain flexible and responsive to operational needs – though schedules are generally fixed, a nimble mindset is key

Who you are

You have at least 2 years experience working in the Italian tourism industry

You thrive in fast-paced, dynamic environments where no two days are the same

You see beyond the day‑to‑day tasks and understand the big picture: creating seamless and unforgettable Italian vacations for our customers.

You’re reliable, organized, and calm under pressure

You enjoy helping others and take pride in delivering top‑tier service

You’re tech‑savvy and comfortable navigating booking systems, email, and support platforms

You have excellent communication skills in English and Italiano

You’re a problem‑solver who can think on your feet and adapt quickly; you also prevent problems before they happen by being scrupulous in nature

You’re comfortable both behind a laptop and face‑to‑face with travelers

Flexibility and a can‑do attitude – you’re ready to jump in wherever needed to make things run smoothly

Candidates who do not possess the above requirements will not be considered. We look forward to meeting you!

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📌 Operations Lead (Roma)
🏢 Altro
📍 Roma