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International automotive company, part of a leading global industrial group, currently undergoing strong expansion across the European market. The Italian branch represents a strategic start-up with ambitious growth plans and a key role in developing the local market.

Offerta

Reporting to European management, the candidate will be responsible for building and developing the After Sales function, with a focus on warranty, technical training, and quality processes. This position will play a key role in defining procedures, setting up operations, and supporting the company's growth in Italy.

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- Build and implement technical management, training, warranty, and claims processes, including team set-up;

- Provide technical support and contribute to the development of quality and warranty systems;

- Define and monitor KPIs for the technical quality team and service network;

- Implement the technical quality business plan;

- Develop and execute training plans;

- Set up and manage technical training sessions;

- Define and track KPIs for the warranty team;

- Lead warranty business planning and manage warranty operations across service stations and dealers;





- Support additional activities within the After Sales department.

Competenze ed esperienza

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- Fluent in Italian and English;

- Experience in a similar role within the Automotive industry (OEM or distributor), preferably within the European market;

- Strong understanding of aftersales, warranty, and technical quality processes;

- Experience managing dealer and service networks;

- Hands‑on, proactive approach, with the ability to operate in a start-up environment;

- Strong organizational and stakeholder management skills. xysqume

Completa l'offerta

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- Competitive salary ranging between €70,000 and €80,000 per year

- Permanent contract

Fatta eccezione per il caso in cui presenti la tua candidatura per posizioni riservate a categorie protette ai sensi della Legge 68/99 (nel qual caso ti chiediamo di inserire solo conferma della tua appartenenza a tali categorie, senza alcuna ulteriore informazione relativa alla salute o disabilità), la tua candidatura non deve contenere informazioni relative al tuo stato di salute, ivi inclusa l'eventuale appartenenza a una categoria protetta, in quanto non rilevanti per la valutazione della candidatura.

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📌 Aftersales & Spare Parts - Technical/Training/Warranty Manager (Milano)
🏢 Michael Page International Italia
📍 Milano