## Technical Application Specialist
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- Campania
- ApprendistatoApplylocations: Italy
- Rome: Italy
- Campania
- Salerno: Italy
- Campania
- Naplestime type: Full timeposted on: Posted Todayjob requisition id: ##
**JOB DESCRIPTION:
**###
**The role
**The Application Specialist supports the sales process and maximizes customer value through
**pre‐sales and post‐sales technical support and education
**.
This role is essential in building strong customer relationships, ensuring high satisfaction levels, and acting as a trusted
**brand ambassador for Abbott
**.You will work closely with Sales Representatives, Sales Managers, Scientific Liaison and office‐based teams to drive commercial success and organic growth.###
**Customer scope
**You will support a broad range of customer segments, including:
* Public and private hospitals
* Centralized and core laboratories
* Emergency Departments and other hospital units###
**Key responsibilities
****Pre‐sales to post‐sales customer activities
*** Partner with the sales team to execute pre‐sales activities, including identification of technical stakeholders, product demonstrations, user trials, and tailored connectivity solutions
* Develop, adapt and track educational materials; capture and communicate evaluation outcomes
* Plan and execute new customer implementations, including workflow adaptation, device installation, connectivity setup, user training and post‐installation follow‐up
* Provide technical support to customers, including troubleshooting, software updates, new connectivity solutions and additional training
* Assess when to manage issues directly or escalate to European Technical Support, ensuring follow‐up until full resolution
**Ongoing collaboration
*** Act as a link between the Commercial team and Informatics to stay aligned on connectivity solutions




* Work closely with office teams to ensure documentation and procedures are accurate, compliant and properly recorded in the CRM system
* Share technical knowledge with the sales team to strengthen customer value and competitive differentiation (tips, best practices, device functionality)
* Support Sales and Management on strategic priorities and key accounts, proactively contributing ideas to improve customer satisfaction
* Contribute to tender submissions and contract preparation for key customers
* Collaborate with Marketing on product demonstrations, congresses, internal meetings and training events
* Work with Scientific Liaison on key site studies and KOL relationship
* Bachelor’s degree in
**Biology, Biochemistry, Microbiology, Pharmacy or Biomedical Engineering
**### ###
**Experience & skills
*** **5+ years of experience
** in the medical or diagnostics industry (In Vitro Diagnostics preferred)
* Experience with
**IT connectivity
** of diagnostic or medical devices to hospital
**LIS/HIS
** systems
* Strong customer‐focused mindset with proven technical and commercial xysqume capabilities
* Excellent communication, teamwork and relationship‐building skills
* Strong time management, prioritization and ability to work autonomously
* Solid understanding of diagnostic products, technical solutions and industry terminology, with the ability to quickly learn new concepts
* High proficiency with digital tools and applications, including connectivity software,
**Microsoft Office (Excel, PowerPoint)
**,
**
**, and web‐conferencing platforms (Teams, WebEx)###
**Languages
*** **Italian:
** fluent
* **English:
** fluent
**The base pay for this position is
**N/AIn specific locations, the pay range may vary from the range posted.##
**JOB FAMILY:
**Support Services##
**DIVISION:
**CRLB Core Lab##
**LOCATION:
**Italy > Rome : Via Giorgio Ribotta 9##
**ADDITIONAL LOCATIONS:
**##
**WORK SHIFT:
**Standard##
**TRAVEL:
**Yes, 75 % of the Time##
**MEDICAL SURVEILLANCE:
**Not Applicable
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📌 Technical Application Specialist - Campania - Apprendistato (Roma)
🏢 Abbott Laboratories
📍 Roma