Job Purpose
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Deliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high‑performing user experience across MSC Cruises’ global offices and terminals.

Key Accountabilities

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- Manage and maintain the company Digital Workplace infrastructure

- Design, implement, and operate Microsoft Endpoint Management solutions (Intune, SCCM) at global scale

- Define and manage endpoint security and compliance policies (Intune compliance policies, configuration profiles, conditional access integration)

- Enforce device security posture, including patching, encryption, and endpoint protection standards

- Support and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint, Teams) across multiple device types

- Monitor system performance, proactively troubleshoot issues, and ensure service continuity

- Contribute to the delivery of new office/terminal setups, including workplace and meeting room standardization

- Develop and maintain technical documentation for infrastructure configurations, releases, patching, and compliance baselines

- Collaborate with cross‑functional teams to identify and resolve issues impacting end‑user experience

- Ensure compliance with corporate standards, security policies, and operational procedures

- Contribute to continuous improvement initiatives and automation of Digital Workplace processes

Qualifications

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- 5+ years of experience in IT Digital Workplace, or End‑User Computing environments





- Experience in international or distributed IT environments supporting multiple offices and users

- Fluency in English required; additional languages considered an advantage

- Strong knowledge of Microsoft technologies: Active Directory, Azure AD (Entra ID), Intune, SCCM, Windows Server

- Hands‑on experience with Intune configuration profiles, compliance policies, conditional access, and endpoint security controls

- Experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive) and endpoint management

- Experience with cloud environments (Microsoft Azure) and modern workplace architectures

- Knowledge of endpoint security practices (patch management, device hardening, encryption, antivirus/EDR)

- Knowledge of virtualization solutions (VMware, Azure VDI) and endpoint provisioning

- Experience with monitoring and troubleshooting tools (e.g., Zabbix, Dynatrace, PRTG)

- Strong problem‑solving, analytical xysqume mindset, and ability to work under pressure

Visa Requirements

Right to work in Italy

Contract

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- Type of contract: Permanent

- Hybrid working model: 2 days per week remotely

- Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra

- Gross annual salary (RAL): between €32,000 – 39,000 gross per year, paid over 14 monthly installments

- Meal vouchers: worth €8 per on‑site working day

Benefits

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- Productivity award

- Health insurance

- Learning opportunities

- Flexible working hours

- Employee Assistance Programme

- Discounts & partnerships within the MSC group

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📌 IT Digital Workplace Analyst (Napoli)
🏢 Msc Cruises
📍 Napoli