We are looking for a Senior Claims Manager to strategically manage the end-to-end claims process towards both suppliers and customers. The role is responsible for autonomously handling complex and high-impact claim projects across commercial, technical, and legal dimensions. The objective of this position is to minimize financial losses arising from claims, directly contributing to the company’s financial performance and risk mitigation strategy.

In addition, the role will play a key part in developing and standardizing global claim management processes across the organization.

Your Responsibilities

- Full end-to-end ownership of claim cases, including execution, monitoring, reporting, and follow-up
- Management of multiple and criticality claims involving both customers and suppliers
- Handling and documentation of all claim-related communication and records with internal and external stakeholders
- Cross-functional coordination with R&D;, Finance, Sales, Purchasing, Legal, Customers, Suppliers, external lawyers, and insurance companies
- Negotiation lead and result responsibility for high-exposure and financially relevant claims
- Definition and execution of negotiation strategies with external parties
- Ongoing follow-up of external communication, ensuring deadline adherence, escalation, and risk control
- Regular reporting of claim status and financial impact to senior management and to C-level
- Acting as a senior advisor to Management and C-Level for strategically relevant and complex claim-related decisions
- Contribution to the development and standardization of global claim management processes

Your Qualifications & Skills

- Degree in Engineering, Industrial Engineering, Business Administration, or similar, with solid technical understanding
- Several years of experience in a similar role within an industrial or manufacturing environment
- Strong knowledge of Liability Law, Contract Law, Product Compliance, and Conformity of Product




- Experience working in international companies and managing global business relationships
- Fluency in English and Italian; German is a plus
- Structured and strategic mindset with strong analytical capabilities
- Excellent communication and negotiation skills, including at senior stakeholder level
- Ability to understand and manage complex, cross-functional technical and commercial topics
- Solution-oriented, proactive, and strong in problem resolution

OUR COMMITMENT

- Innovative work environment in a young, dynamic team
- High-tech projects in the future-proof sector of e-mobility
- Opportunities for advancement in a growing company
- A wide range of further training opportunities
- Total compensation: € 65.000-€ 96.000 of which 30% variable premio based on goal achievement
- Additional company benefits

The compensation range provided is based on the current scope and location of the role. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation range may be adjusted accordingly, in line with local market conditions and internal compensation frameworks. WHY ALPITRONIC Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA). WHAT MAKES WORKING FOR US SPECIAL We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!

📌 Senior Claim Manager (m/f/d) (Bolzano)
🏢 Alpitronic
📍 Bolzano