Role

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Committed to develop your career in IT within large corporations?

Keen on customer support?

Willing to work within an international working environment?

Join our company as an

L2 Onsite IT Technician to provide advanced technical support to end users at our customers.

What about your responsibilities?

Independently resolve on-site incidents and service requests

Provide VIP user support

Deliver end-to-end Digital Bar / Walk-in centre support

Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)

Act as hands-and-eyes support for server / network teams

Manage printer and MFP support

Support PC refresh activities

Manage ticketing system

Ensure compliance with service level agreements (SLAs)

Local stock management

Location

San Giorgio Monferrato (Alessandria - fully onsite) - Occasional support on other sites nearby

Contract : 1-year fixed-term (possibility to convert into permanent)

Please send your CV in English and we will be glad to share some more insights with you!

Requirements





2-5 years of experience in IT support or a similar role

Experience in OS, Apps and H/W installation and troubleshooting depending on project products

Strong knowledge of Windows 10/11, Office 365, and common enterprise applications

LAN/WAN and server room equipment’s fundamentals knowledge

Familiar with ticketing system

Fluent in English and fluent Italian

Good organizational skills

Communicative and customer-oriented

Benefits

Buddy program

Internal career development program

International job opportunities

Onboarding program

Buoni pasto (Edenred, Sodexo, UP)/ Meal Voucher)

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. xlwpduy That’s why Hemmersbach is The Social Purpose IT Company.

📌 Onsite IT Technician (Bologna)
🏢 Hemmersbach
📍 Bologna