Romeloft is hiring: Check-in Representative / Arrival Coordinator

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Romeloft is a high-end short-term rental company managing a portfolio of quality apartments in central Rome.

We are looking for a reliable, well-presented and highly service-oriented to join our guest arrival team.

This is a hands-on hospitality role.

The successful candidate will personally perform many guest check-ins across our apartments, while also helping coordinate the daily arrival schedule and making sure every guest receives a smooth, warm and professional welcome.

For Romeloft, the check-in is not just a key handover. It is the guest’s first real impression of the company. We are looking for someone who understands this and wants to represent the brand with care, elegance and confidence.

Main responsibilities

Personally welcoming guests at Romeloft apartments in central Rome

Explaining the apartment clearly: keys, Wi-Fi, air conditioning, appliances, building rules and local practical information





Coordinating guest arrival times with the office and the rest of the team

Monitoring delays, late arrivals and last-minute changes

Liaising with cleaning and maintenance to confirm that apartments are ready before guests arrive

Reporting apartment issues quickly and accurately after check-in

Representing Romeloft as a true brand ambassador during every guest interaction

Requirements

Excellent spoken and written English and Italian

Strong hospitality mindset and genuine desire to welcome people well

Warm, professional and positive attitude xkiyazw with international guests

Strong organisational skills and attention to detail

Ability to stay calm and solution-oriented during busy arrival days

Comfortable using fast urban transport solutions such as scooter, e-bike, e-scooter, bicycle, taxi or public transport when appropriate

Availability for flexible shifts, including some evenings, weekends and occasional late arrivals To apply, please send your CV and a short introduction explaining your hospitality, guest service or short-term rental experience.

📌 Keyholder / Arrival Coordinator (Roma)
🏢 Romeloft.com
📍 Roma