Key Responsibilities

IT Operations & Pre-Opening Setup

- Support the pre-opening phase of Mandarin Oriental Hotel Group for Cortina d'Ampezzo, ensuring the full deployment and readiness of all IT systems prior to opening.

- Oversee daily IT operations, providing first-line support to colleagues and second-line support to guests, ensuring seamless and timely resolution of technical issues.

- Coordinate the installation, configuration, and testing of all hotel IT infrastructure, including servers, endpoints, network devices, and guest-facing technologies.

- Ensure all systems are fully operational in line with opening timelines, brand standards, and guest experience expectations.

Cluster Alignment & Governance

- Ensure full alignment with Mandarin Oriental corporate IT standards, policies, and procedures, working in close coordination with the Cluster IT function across Lago di Como and Cortina.

- Support the standardization of systems, cybersecurity protocols, and operational processes across the cluster.

- Act as the key on-property IT contact for corporate teams, vendors, and ownership representatives.

IT Infrastructure & Systems Management

- Monitor, maintain, and optimize IT infrastructure, ensuring maximum uptime, performance, and SLA compliance, particularly during peak seasonal operations.

- Manage and support core hospitality systems, including PMS, POS, VoIP, and back-office applications.

- Oversee telephony systems, including IP telephony, call routing, and voicemail configuration.

- Troubleshoot network connectivity issues and perform configuration adjustments to ensure stable and secure connectivity across the property.

Seasonal Operations & Peak Management

- Ensure IT readiness and resilience during high-demand winter and summer seasons, proactively identifying risks and implementing mitigation plans.

- Support rapid ramp-up of systems and users at the beginning of each season, including onboarding of seasonal colleagues.

- Guarantee minimal downtime and business continuity during periods of high occupancy and operational pressure.





IT Team & Vendor Management

- Coordinate IT activities, including daily support, maintenance, and project work, ensuring appropriate prioritization.

- Manage relationships with external vendors and service providers, ensuring service quality, responsiveness, and cost control.

- Support the development of junior team members and promote a culture of accountability, service excellence, and continuous improvement.

Change Management & Projects

- Oversee IT projects, upgrades, and system implementations, ensuring minimal disruption to operations.

- Manage change requests following corporate protocols, including testing, documentation, approvals, and rollback procedures.

- Participate in pre-opening project planning, including budgeting, timelines, and resource allocation.

Cybersecurity & Compliance

- Ensure full compliance with Mandarin Oriental IT security standards, as well as local regulatory requirements (including GDPR and PCI DSS).

- Monitor system security, manage endpoint protection solutions, and ensure timely patching and updates.

- Collaborate with corporate IT security teams on incident management, audits, and remediation plans.

- Deliver IT security awareness training to colleagues and ensure adherence to internal policies.

Candidate Profile

Requirements

- Proven experience in a similar IT leadership or supervisory role, ideally within luxury hospitality or complex operational environments.

- Strong technical background in IT infrastructure, networking (LAN/WAN), and systems administration (Windows Server environments and virtualization).

- Experience with hospitality systems (PMS, POS, VoIP) is highly desirable.

- Familiarity with Audio Visual (AV) systems and event technology is a plus, particularly in a luxury resort context.

- Demonstrated ability to operate effectively in pre-opening environments and/or seasonal operations.

- Strong problem-solving skills and ability to manage multiple priorities under pressure.

- Excellent interpersonal and communication skills, with a service-oriented mindset.

- Fluency in English is required; Italian is strongly preferred.

📌 IT Manager (Cortina d'Ampezzo)
🏢 Mandarin Oriental
📍 Cortina d'Ampezzo