Position: IT Support Technician L1 (On-site) Role Type: Backfill Working Days: 5 Days a week on Demand Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years IT Support.

Site Address: Modena, Italy Role – Onsite Deskside Support (L1/L2) Key Responsibilities: Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.




- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments.

📌 Information Technology Specialist (Parma)
🏢 Sharp Brains
📍 Parma