Johnson & Johnson Innovative Medicine is seeking the best talent to join our team as Field Customer Engagement Partner, with a 12‐month fixed‐term contract.

Role Purpose The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals. The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross‐functional teams, in a compliant manner. The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy.

Key Responsibilities

Customer Engagement & KOL Management

Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)

Deliver structured, high‐value interactions aligned with customer needs and portfolio priorities

Develop engagement plans and contribute to customer segmentation and targeting activities

Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders

Act as a key point of contact to ensure appropriate and compliant customer support

Disease Education & Narrative Activation

Support the consistent use and adaptation of approved disease education materials

Reinforce key scientific and educational messages during customer interactions, within compliance guidelines

Collaborate on the refinement of disease education approaches and materials based on field feedback





Educational Initiatives & Program Support

Support the identification and engagement of healthcare professionals for educational initiatives (e.g., speaker programs, advisory boards, training activities)

Contribute to the execution of approved educational programs and events

Provide feedback on program effectiveness to support continuous improvement

Collaborate with internal stakeholders to ensure scientific and compliance alignment

Cross‐Functional Collaboration

Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement

Align, where appropriate, with Medical field roles (e.g., MSLs) on complementary activities with shared customers

Contribute to the translation of strategy into effective field execution

Strategic Contribution & Opportunity Identification

Identify opportunities to improve engagement quality within assigned geographies or customer segments

Support the identification of emerging stakeholders (e.g., future clinical leaders)

Contribute to the continuous evolution of customer engagement models and practices

Skills & Competencies

Strong interpersonal and communication skills

Ability to actively listen, interpret,



and synthesize information

Analytical mindset with ability to translate insights into action

Cross‐functional collaboration and stakeholder management

Sound judgment and adaptability in a dynamic environment

Understanding of compliance frameworks governing the pharmaceutical industry

Qualifications

Required

University degree in a scientific discipline

Experience in the pharmaceutical industry (e.g., field, marketing or related roles)

Fluency in English

Preferred

Experience in customer‐facing or cross‐functional roles

Master's in pharma marketing considered a plus

Additional Notes

Measured on engagement quality, coverage, frequency, and insight contribution.

Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.g., engagement effectiveness, insight impact, contribution to brand activation).

Compensation and Benefits

Anticipated base pay range: €39,800.00 – €64,055.00.

Benefits include an annual premio with set target (% of pay) depending on pay grade/location, sales commissions, vacation days, parental leave (minimum 12 weeks), bereavement leave, caregiver leave, volunteer leave, well‐being reimbursement, and programs for financial, physical and mental health. Service anniversary and recognition awards are offered, and in some locations eligible dependents may participate in several insurance plans.

Note: This information is for informative purposes only; amounts and actual benefits may vary by location and are subject to change.

📌 Field Customer Engagement Partner - South Italy (Fixed Term) (Turbigo)
🏢 Johnson u0026 Johnson Innovative Medicine
📍 Turbigo