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The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale.

You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

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Join us and be part of this journey towards greater opportunities and brighter futures.

Position Summary

Solution Architect for Dynamics 365 Customer Engagement – Customer Insights

We’re seeking a highly skilled Solution Architect with deep expertise in Dynamics 365 Customer Engagement (D365 CE), with a strong specialization in Customer Insights – Journeys (CIJ)



and desirable experience in Customer Insights – Data (CID). Based in Italy, this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations in English and Italian, and align platform capabilities with client business goals. Travel is expected to be less than 20%.

Responsibilities

Lead solution architecture, design, and optimization for Dynamics 365 Customer Engagement, with a focus on Customer Insights – Journeys

Design, troubleshoot, and enhance CIJ capabilities including:

Journeys

Segments

Events

Insights

Lead Management

Email Templates

Consent Management

Related customer engagement components

Assess and implement performance, stability, and scalability improvements across D365 CE environments

Partner with customers to translate business objectives into effective configuration, customization, and architecture decisions

Support solution design for Customer Insights – Data, including data model planning, ingestion from external sources, and data availability for Customer Insights – Journeys

Architect and develop Power Apps solutions to support business and user experience needs

Design, customize, and administer UI, workflows, and business logic using the Power Platform

Build and maintain Power Automate solutions with internal processing logic and integrations across Dataverse and connected services

Define enterprise-level D365 CE architecture and support integrations with external systems and platforms

Work across Dataverse, SharePoint, Azure, and other data sources to enable connected, reliable solutions

Engage confidently with technical stakeholders, business decision-makers, and client teams in workshops and delivery discussions

Provide technical guidance,



knowledge transfer, and training to customers and internal stakeholders

Troubleshoot complex Power Apps, Dynamics 365, and architectural issues using strong analytical and collaborative problem-solving skills

Stay current on modern engineering practices, Microsoft ecosystem updates, and emerging tools, including AI-related capabilities where relevant

Contribute to structured solution evaluation and assessment activities, while maintaining coverage across all D365 CE apps

Qualifications

Fluent English and Italian language skills, with the ability to lead both business and technical conversations with customers

Must be located in Italy

Strong experience in a customer-facing Solution Architect, Technical Consultant, or similar role

Expert-level knowledge of Dynamics 365 Customer Insights – Journeys

Strong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments

Advanced understanding of Dynamics 365 Customer Engagement architecture and integration patterns

Extensive experience with Power App development

Strong capability in Power Platform configuration, customization, administration, and business logic design

Experience developing and maintaining Power Automate solutions integrated with Dataverse and other services

Familiarity with integrations involving Dataverse, SharePoint, Azure, and external data sources

Ability to manage multiple priorities and work effectively across changing tasks and stakeholder groups

Proven ability to deliver technical training, facilitate workshops, and resolve complex platform and architecture challenges

Strong organizational, communication, and stakeholder management skills

Commitment to continuous learning and staying up to date with modern tools and engineering practices Preferred Qualifications

Experience with Dynamics 365 Customer Insights – Data

Microsoft certifications at Architect and/or Functional Consultant level

Experience with Copilot Studio or other AI technologies

Knowledge of data analytics

📌 Customer Insights - ITALY (Italia)
🏢 Concentrix
📍 Italia