DEADLINE FOR APPLICATIONS

2 August 2026-23:59-GMT+01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

- WFP is a 2020 Nobel Peace Prize Laureate.

- WFP offers a highly inclusive, diverse, and multicultural working environment.

- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Human-centred Design Specialist

TYPE OF CONTRACT: Regular consultancy contract (CST) Level II

UNIT/DIVISION:Digital Services (TECD) Information Technology Division (TEC)

DUTY STATION (City, Country): HQ – Rome, Italy

DURATION: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

Reporting to the Lead of Service Design and User Experience, the Human-centred Design Specialist supports the Technology Division (TEC) in defining the demand for solutions which are aligned with the organization’s strategic objectives by applying knowledge and best practises from areas such as Human-Centred Design (HCD), Service Design and Human Factors (HF).

ACCOUNTABILITIES/RESPONSIBILITIES

•Scope out and lead strategic discovery activities to prioritize value propositions for end user andkey stakeholder categories (i.e. staff on the ground, governments,



partners, beneficiaries) atboth HQ and field level in support of digital transformation initiatives.

•Investigate and design new customer journeys and model business process areas

•Establish and drive the orchestration and alignment across design, business, technology,products and strategy stakeholders, and end users for integrated end-to-end omni-channelexperiences.

•Oversee research and design activities carried out by design teams at the product level toensure the implemented technologies deliver against the vision, are useful, usable and used.

•Support colleagues across the organization to build the culture, practices and rituals needed toensure a service-oriented culture that puts people at the centre.

•Provide decision-making support on the evolution of the WFP UI Toolkit into a Design System, byadvising on the scaling strategy with a focus on streamlining user experience implementationand quality assurance in product development.

•Any other duties as required for the successful delivery of the product or service.

DELIVERABLES AT THE END OF THE CONTRACT:

•Strategic advice and guidance, including guidelines and standard operating procedures (SOPs).

•Design and facilitation of discovery and user experience activities aimed to understand businessand user needs, in line with corporate priorities and quality standards.

•Research, analysis, and processes and service models, design artefacts.

WORKING ARRANGEMENTS

Eligible for Occasional telecommuting as defined in the WFP Human Resources Manual Chapter V Section 7.8.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education

University degree (or equivalent working experience), preferably at the advanced level, in Human-Computer Interaction (HCI) or related fields.

Experience

Six to ten years’ experience with User Experience (UX), and a proven track record of planning, leading and executing related activities.

Experience in digital required, with preference for international development and humanitarian aid.

Knowledge & Skills:

Human Factors (HF), Information Architecture (IA), Human-Centred Design (HCD), Ethnographic analysis, Project Management. Design Workshops, Iterative Design, Meta-analysis, User Analysis, Cognitive walkthrough, Anthropo-technology.

Languages

Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable

WFP LEADERSHIP FRAMEWORK





WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

- If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

📌 Consultant Information Mgt & Reporting (Roma)
🏢 World Food Programme
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