pstrongROLE OVERVIEW /strong /ppbr / /pp

We are looking for a strong

National B2B Aftersales Fleet Account /strongto lead and optimize the end-to-end aftersales service relationship with key B2B customers across the automotive sector. /ppbr / /pp

In this role, you will act as a strongstrategic partner and operational reference point /strong, ensuring high service performance and customer satisfaction.

You will coordinate cross-functional teams (Call Center, Customer Care, Technical, Parts, and Brand organizations) to deliver efficient, consistent, and high-quality service solutions. /pp

This position combines strongaccount management, service consulting, and performance analytics /strong, with a strong focus on continuous improvement and customer experience excellence. /ppbr / /ppbr / /ppstrongKEY RESPONSIBILITIES /strong /ppbr / /ppstrong

Account Management Customer Relationship /strong /ppbr / /pulli

Act as the main point of contact for B2B customers on all aftersales service topics /lili

Build and maintain strong, trust-based relationships with key stakeholders (fleet, leasing, rental companies) /lili

Ensure clear, proactive, and professional communication aligned with client expectations /li /ulpbr / /ppstrong

Service Coordination Issue Resolution /strong /ppbr / /pulli

Serve as the operational interface between customers, Call Center, and internal teams /lili

Coordinate with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care4Fleet) /lili

Monitor open cases, ensure timely resolution,



and proactively escalate when needed /li /ulpbr / /ppstrong

Process Optimization Consulting /strong /ppbr / /pulli

Analyze end-to-end aftersales processes and identify improvement opportunities /lili

Provide consultative support to optimize workflows and service efficiency /lili

Support customers in adopting and effectively using digital service tools /li /ulpbr / /ppstrong

Performance Monitoring Reporting /strong /ppbr / /pulli

Track KPIs and service performance using dashboards and reporting tools /lili

Prepare and present insights during customer reviews, performance meetings, and workshops /lili

Define improvement actions and monitor their implementation and impact /li /ulpbr / /ppstrong

Continuous Improvement Customer Insights /strong /ppbr / /pulli

Contribute to the evolution of aftersales service models and processes /lili

Collect and share customer feedback and market insights to support business development /li /ulpbr / /ppbr / /ppstrongWHO YOU ARE /strong /ppbr / /pulli

Bachelor’s Degree in Business Administration, Engineering, or related fields /lilistrong3-7 years of experience /strongin B2B Account Management, Aftersales, or Key Account roles /lili

Previous experience with fleet,



leasing, rental, or mobility providers is a plus /lili

Good understanding of pricing logic and aftersales profitability models /lili

Familiarity with CRM systems, reporting tools, and performance dashboards /lili

Knowledge of automotive service processes, parts, and maintenance operations /lili

Strong communication, negotiation, and stakeholder management skills /lili

Customer-oriented mindset with a partnership approach /lili

Analytical, structured, and business-driven thinking /lili

Ability to manage multiple stakeholders and complex accounts /lili

Proactive, autonomous, and well-organized /lili

Comfortable working in cross-functional and international environments /li /ulpbr / /ppstrong

Offer /strong /pulli

Salary range: from 43.000€ to 48.000€, that will be defined depending on the level of adherence of the candidate to the job requirements. /lili

Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. /li /ulpbr / /ppbr / /ppem

At Stellantis, we assess candidates based on qualifications, merit and business needs.

We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.

Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. /em /p

📌 Nationalb Aftersales & Fleet Account (Aftersales & Fleet Services) (Italia)
🏢 Stellantis
📍 Italia