We are seeking a Italian Content Moderator to help maintain a safe, respectful, and positive online environment for our users and community.

In this role, you will be responsible for reviewing and evaluating user-generated content, investigating reports, and taking appropriate action to enforce community standards and platform policies.

You will play a key role in identifying harmful behavior, mitigating risks, and improving the overall user experience by proactively addressing safety concerns and supporting continuous improvements to trust and safety processes.

Key Responsibilities

- Review and evaluate user-generated content, including profiles, videos, messages, and other reported content, ensuring compliance with community guidelines and platform policies.
- Investigate, assess, escalate, and resolve issues reported by users or flagged by internal systems.
- Analyze data and contextual information to accurately determine the severity and impact of reported incidents.
- Collaborate with cross-functional teams when handling sensitive or complex trust and safety matters.
- Monitor trends and emerging risks to identify potential threats and prevent abuse before it occurs.
- Develop qualitative and quantitative reports to support continuous improvement, optimization, and innovation within trust and safety operations.
- Review new and existing platform features, providing recommendations that enhance user safety and reduce opportunities for misuse.
- Contribute to maintaining a positive and secure community experience by enforcing policies consistently and fairly.

Qualifications





- Fluency in Italian and English (minimum B1/B2 level).
- Strong analytical and problem-solving skills with the ability to assess complex situations and make sound decisions.
- Excellent time management and organizational abilities.
- Outstanding written and verbal communication skills with strong attention to detail.
- Ability to work effectively in a fast-paced environment and make critical decisions under pressure.
- Experience reviewing content, moderating online communities, customer support, compliance, risk management, or trust and safety operations is an advantage.
- Passion for online safety, digital communities, and creating positive user experiences.
- Valid Authorization to work in Bulgaria

Working Conditions

- Location: On-site
- Schedule: Rotational shifts between Monday and Sunday
- Working Hours: 40 hours per week
- Salary: 1500 euros per month

What Success Looks Like

- Consistently applying community standards and policies with accuracy and fairness.
- Identifying and addressing emerging risks before they significantly impact users.
- Contributing insights that improve operational processes, user safety, and platform integrity.
- Supporting a healthy and welcoming online environment through proactive moderation and collaboration.

Relocation Package (if applicable)

- Relocation Premio: €1,500 Gross (paid in 2 installments) - to support relocation and initial rent costs.
- 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home.

Required Skill Profession

Other Office And Administrative Support Workers

📌 Italian Content Moderator Sofia, Bulgaria (with Relocation Package) (Palermo)
🏢 Confidential
📍 Palermo