ph3Additional Information /h3 pJob Number /p pJob Category Housekeeping Laundry /p pLocation Via Caio Duilio 3, Forte dei Marmi, Lucca, Italy, 55042VIEW ON MAP /p pSchedule Tempo pieno /p pLocated Remotely? N /p pPosition Type Management /p pPay Range: RAL 32.000,00 - 38.000,00 /p h3Job Summary /h3 pResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. /p h3CANDIDATE PROFILE /h3 h3Education And Experience /h3 ulliHigh school diploma or GED; 2 years experience in the housekeeping or related professional area. /lili2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. /li /ul h3CORE WORK ACTIVITIES /h3 h3Managing Housekeeping Operations /h3 ulliEnsures guest room status is communicated to the Front Desk in a timely and efficient manner. /liliWorks effectively with the Engineering department on guestroom maintenance needs. /liliSupervises the property general cleaning schedule. /liliObtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. /liliInventories stock to ensure adequate supplies. /liliSupervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. /liliAssists in the ordering of guestroom supplies, cleaning supplies and uniforms. /liliSupports and supervises an effective inspection program for all guestrooms and public space. /liliCommunicates areas that need attention to staff and follows up to ensure understanding. /liliEnsures all employees have proper supplies, equipment and uniforms.



/li /ul h3Managing Departmental Costs /h3 ulliParticipates in the management of the department’s controllable expenses to achieve or exceed budgeted goals. /liliUnderstands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. /liliComprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. /li /ul h3Ensuring Exceptional Customer Service /h3 ulliResponds to and handles guest problems and complaints. /liliStrives to improve service performance. /liliEmpowers employees to provide excellent customer service. /liliEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. /li /ul h3Conducting Human Resources Activities /h3 ulliParticipates as needed in the investigation of employee accidents. /liliSupervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. /liliEnsures employees understand expectations and parameters. /liliEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. /liliObserves service behaviors of employees and provides feedback to individuals. /liliUses all available on the job training tools to train new room attendants and provide follow-up training as necessary. /liliParticipates in the employee performance appraisal process, providing feedback as needed. /liliAssists as needed in the interviewing and hiring of employee team members with the appropriate skills.



/liliSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. /liliParticipates in employee progressive discipline procedures. /li /ul pMarriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott’s Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott’s global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360’s Sustain Responsible Operations coordinate. /p pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pThe Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. bBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr

📌 Executive Housekeeper - Principessa Forte dei Marmi
🏢 Autograph Collection
📍 Forte dei Marmi