Customer Service Credit Specialist
Location: Milan (Italy)
Responsibilities
Manage activities related to the payments from all our customers, including monitoring the payments flow, managing bank account changes & SEPA mandate, performing the Cash Collection activity, releasing credit notes, complying with internal policies, managing limit exceeding and executing customer blocks, performing economic and financial evaluation for medium and large prospects, monitoring rating deterioration of customers, maintaining economic and financial data, and monitoring the fraud process.
Qualifications
Bachelor's degree.
Previous customer service experience in a commercial service company (at least 2 years).
Familiarity with payment monitoring and cash collection.
Familiarity with MS Office and MS Dynamics.




Good knowledge of English (B1 level).
Excellent communicative skills.
Strong customer orientation.
Proactivity and high attention to details.
Good team player.
Benefits & Compensation
This position can be full‐time or part‐time (minimum 30 h). DKV Mobility offers flexible working models, including part‐time and flexible working hours, to accommodate different needs.
Equal Opportunity Employer
Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified.
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📌 Customer Service Credit Specialist (Italia)
🏢 Altro
📍 Italia