ph3End User Computing (EUC) L1 Support Engineer /h3 h3Job Summary /h3 pWe are looking for an End User Computing (EUC) L1 Support Engineer to provide first-line technical support to end users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues while ensuring timely resolution of incidents in accordance with service level agreements (SLAs). /p h3Key Responsibilities /h3 ul liProvide Level 1 technical support for desktops, laptops, printers, and peripheral devices. /li liTroubleshoot hardware, software, and operating system issues. /li liInstall, configure, and maintain Windows 10/11 operating systems. /li liSupport Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive. /li liCreate, modify, and manage user accounts in Active Directory. /li liReset passwords and manage user permissions. /li liDiagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN, DNS, TCP/IP). /li liPerform software installations, upgrades, and security patching. /li liConfigure and troubleshoot printers, scanners, and other end-user devices. /li liSupport mobile devices and basic Microsoft Intune/MDM tasks. /li liLog, track, and resolve incidents using ITSM tools such as ServiceNow, Jira, or Remedy.



/li liEscalate unresolved issues to L2/L3 support teams when required. /li liPerform desktop imaging, device deployment, and hardware replacement. /li liSupport onboarding and offboarding activities, including user account provisioning and device setup. /li liProvide remote support using Remote Desktop, TeamViewer, AnyDesk, or Microsoft Quick Assist. /li liMaintain accurate documentation and update the knowledge base. /li liEnsure compliance with IT security policies and procedures. /li liDeliver excellent customer service while meeting SLA and KPI targets. /li /ul h3Required Skills /h3 ul liWindows 10/11 Administration /li liMicrosoft 365 (Office 365) /li liActive Directory /li liOutlook Exchange Online /li liNetworking Fundamentals (TCP/IP, DNS, DHCP, VPN) /li liPrinter Peripheral Support /li liRemote Support Tools /li liServiceNow or other ITSM platforms /li liHardware Troubleshooting /li liBasic PowerShell knowledge (preferred) /li liStrong communication and customer service skills /li /ul h3Qualifications /h3 ul liBachelor's degree or Diploma in Computer Science, Information Technology, or a related field. /li li1–3 years of experience in IT Helpdesk, Service Desk, or End User Support. /li /ul /p #J-18808-Ljbffr

📌 Technical Engineer (Monza)
🏢 Swiss IT Solutions CH
📍 Monza