This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.
What will you do
You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers.
You will be a key member of our Channel customer eco-system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy.
How will you do it
Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters:




- Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations
- Regularly audits to ascertain success of program deployment as well as identify opportunities for program expansion
- Collate record and report progress internally and externally
- Work as a team member and communicate at all levels
- Produce accurate and timely reports.
- Review monthly targets for inspection performance
- Review monthly targets to achieve response times
- Interact with customer reporting interfaces
- Improve customer service delivery
- Interface with customer service desks
- Attend customer performance meetings
- Support Channel Account managers and sales management
- Identify and investigate solutions to achieve solutions to retail business challenges
- Provide quick turnaround support for business as usual (BAU) customer requirements resulting i

📌 Channel Partner Engagement Manager (Italia)
🏢 Johnson Controls
📍 Italia