We are seeking an experienced Service Now professional with strong functional and technical expertise across the platform. The ideal candidate will have deep knowledge of ITSM and related modules, proven experience with integrations and portal development, and the ability to optimize instance performance. This role requires strong adaptability, excellent documentation practices, and the ability to operate effectively in dynamic enterprise environments. Key Responsibilities Design and develop integrations using REST, SOAP, MID Server, and other integration mechanisms. Develop and maintain Service Portal Employee Center experiences, including widgets, themes, and UI customizations. Ensure adherence to Service Now development standards, platform governance, and upgrade-safe practices. Collaborate with stakeholders to gather requirements, propose solutions, and provide technical guidance.



Troubleshoot complex platform issues and provide root cause analysis. Required Skills and Qualifications 5 years of professional experience working on the Service Now platform. Strong understanding of Service Now architecture, data model, security model, and development lifecycle. Excellent problem-solving skills and ability to adapt quickly to changing business and technical demands. Strong written and verbal communication skills with a focus on clear, structured documentation. Certifications Service Now Certified System Administrator (CSA) – Required Service Now Certified Implementation Specialist ITSM – Required Additional Service Now certifications strongly preferred: Application Developer Integration Hub Service Portal CMDB Performance Analytics ITOM HRSD CSM #J-18808-Ljbffr

📌 Overseas contractor (Italia)
🏢 Anonymous
📍 Italia