pb JOB DESCRIPTION FORM /bp Si candidi rapidamente per massimizzare le sue possibilità di essere considerato/a per un colloquio. Legga la descrizione completa del lavoro qui sotto. brpb Title: /b /ppb IT EUC Engineer /b /ppb Location: /b /ppb Concordia, Italy /b /p pb Position Summary /b /pp We are looking for a highly motivated and capable IT End User Computing Engineer to join the Global IT Ops team. You will be expected to provide support both onsite and remotely to all Client employees. This is a great opportunity for someone with 5-8 years IT EUC experience to take the next step in their career, to work as part of a dynamic and cutting-edge team for a leading global company. /p pb Primary Duties / Responsibilities /b /pulli Responds to and resolves hardware and software service requests using Ticketing system for local and remote employees. /lili Manage the resolution of all incidents /tickets, per respective SL’s processes and guidelines. /lili Report escalations and potential issues to the IT Manager. /lili Create documentation, using standard templates, for use by IT support teams and end users; perform content reviews and update as needed. /lili Support and troubleshoot incidents of medium complexity to resolution for local and remote employees. /lili Configure new computers with standard image and prepare for deployment using Microsoft Intune and JAMF. /lili Provide telephony support; Polycom, Cisco, and mobile phone devices (iOS and Android), including softphone. /lili Provide internal support for PSL Client products such as PSL Client suite.



/lili Provide in-room hardware support for Meeting Rooms including all aspects of AV (Crestron, Dolby, Logitech) and Room Wizard administration. /lili Provide wireless device support (WLAN) for laptops, mobile devices, and tablets. /lili Maintain documentation as required by management (assets inventory, knowledgebase, solutions etc.). /lili Assist with employee moves, new hire desk setup in the office. /lili Assist with receiving deliveries, unboxings, stock room management. /lili Prepare returned equipment for re-use using high sanitization/ hygiene protocols. /lili Management of defective hardware, logging calls with vendors and arranging engineer site visits to repair damaged /faulty hardware. /lili Hands-on experience with Windows 11 /Mac OS environments, computer peripherals, printers, and scanners. /lili Provide support for Outlook, VPN, MS Office, One Drive, Windows Defender, web services and other software solutions. /lili Ensure all meeting rooms are up to date and working through periodic testing, checking Windows updates, applying patches, and updating antivirus. /li /ul pb Qualifications (include knowledge, skills, abilities, and related work experience)



/b /pulli Experience in writing and completing technical and end user documentation. /lili Demonstrated organization, project planning, and time management skills. /lili Excellent problem solving, analytical, verbal, and written communication skills in the everyday environment. /lili Advanced understanding and application of JIRA incident management tools. /lili Ability to assist remote users. /lili Able to communicate highly technical information as necessary to both technical and non-technical personnel. /lili Must be reliable, dependable, flexible, and able to multi-task with priority. /lili Able to manage incidents and tasks within SLs. /lili A solid understanding of all major computer operating systems including MacOS and Windows 11. /lili An up-to-date understanding of imaging technologies; MS Intune and JAMF. /lili Advanced proficiency in hardware and software troubleshooting. /lili Demonstrated understanding of Microsoft Office products, Office 365 for Windows and MacOS. /lili Experience with cloud-based backup solutions such as OneDrive. /lili Microsoft product certifications are a plus. /lili Maintains excellent communication with users /li /ul pb Functional/Technical Requirements (include education, certifications, and training) /b /pulli BS in Computer Science, or relevant work experience. /lili Minimum of 5 years of experience in a technical IT support environment. xrdbqlu /li /ul pb Physical Demands / Work Environment /b /pulli Light to medium physical exertion, routine bending, and lifting may be required. /li /ul /p /p

📌 EUC Engineer (Padova)
🏢 Response Informatics
📍 Padova