ph3The role /h3 pYou are the single point of accountability for internal IT and the workplace as we scale from 200 to 300+ people across 4+ countries. You own device lifecycle, access, company software, and the technical experience of all-hands and internal events. You build the foundations (IdP, MDM, inventory, processes) and make them scale with growth. /p pWe are looking for a builder: someone who has already set up or structured IT ops in a growing company, not only operated a mature stack. /p h3What you will do /h3 pbFoundations (first months) /b /p ul liSelect and set up an IdP (e.g. Google Workspace, Okta) and MDM for device management /li liBuild a complete asset inventory and its lifecycle /li liPut onboarding/offboarding on a process, with tracked and timely access removal (security-relevant) /li liDefine the support model that fits Milan and the out-of-office teams best as we grow /li /ul pbIT Operations Support /b /p ul liPoint of reference for day-to-day technical support (hardware, software, connectivity) in Milan /li liRemote support and coordination of local hands for Barcelona, Madrid and Berlin /li liSLAs and a reusable internal knowledge base /li /ul pbOnboarding / Offboarding access /b /p ul liDevices and access ready for every new hire's day one, across all countries /li liTracked account provisioning and deprovisioning /li liAsset inventory and lifecycle (purchase, assignment, reassignment, decommissioning) /li /ul pbSaaS Vendor Management /b /p ul liOwnership of company-level software subscriptions: licenses, renewals, costs, seats /li liManage IT vendors (hardware and software procurement), tracking performance and spend /li liMulti-country hardware logistics: shipping, customs, VAT,



local warranties /li /ul pbWorkplace AV /b /p ul liSet up and run audio/video equipment for all-hands and company-wide presentations /li liMeeting rooms: booking system, microphones, screens, room reliability /li /ul h3Must-have /h3 ul liExperience in IT ops / IT support at a growing company, with at least one setup built or structured independently /li liComfort with MDM and an IdP (Google Workspace, Okta or similar) /li liVendor and budget management /li liComfort with on-site work on AV and events /li liFluent Italian and English /li /ul h3Nice-to-have /h3 ul liExperience in multi-country (EU) environments /li liExposure to security/compliance frameworks (ISO 27001, SOC2) /li liSpanish or German /li /ul h3Out of scope /h3 ul liSecurity architecture and compliance policy definition (owned by Eng/Security; you own operational IAM) /li liInternal software development /li /ul h3Success in the first months /h3 ul lib90 days: /b onboarding/offboarding on a process and tracked; complete asset inventory; IdP and MDM live; support model defined /li lib6 months: /b SaaS map and spend under control with a rationalization plan; device-ready onboarding across all countries within SLA; reliable all-hands and meeting rooms /li /ul h3Rewarding Your Contribution /h3 ul libAnnual Salary Range: /b €50,000 – €70,000 /li libEquity Package: /b Align your growth with the company’s long-term success. /li /ul h3Benefits That Matter /h3 ul libHybrid Work: /b Flexibility to balance remote work with in-person collaboration at our Milan HQ. /li libHealth Insurance: /b Comprehensive coverage to ensure peace of mind. /li libMeal Vouchers: /b Daily support to make your lunch breaks easier. /li libPerformance Bonuses: /b Rewards tied directly to measurable results. /li libTeam Retreats Off-sites: /b Dedicated time to connect, collaborate, and spark bold ideas. /li /ul /p #J-18808-Ljbffr

📌 IT Infrastructure & Operations Manager (Milano)
🏢 Lexroom
📍 Milano