We’ve signed up to an ambitious journey. Join us! As
Arrive, we guide customers and communities towards brighter futures
and more livable cities, it isn’t a challenge just anyone could
take on. Luckily, we have something to help us make it happen. Our
people and our values. We Arrive Curious, Focused and Together.
Just as our entire brand is inspired by the North Star, the shining
light leading travelers to their destinations since time began, our
values guide us. They help us be at our best. For our customers.
For the cities and communities we serve. For ourselves. As a global
team, we are transforming urban mobility. Let’s grow better,
together. The Role As a Customer Care Representative for the
Italian market, you will be the frontline ambassador for Arrive,
providing a professional and exceptional customer experience. Based
in our Rome office , you will work alongside tech support, billing,
and product teams. Your overall scope includes not only resolving
immediate customer needs but also gathering constructive insights
to propose product and process improvements that reduce friction
and elevate the customer journey. How to make an impact Deliver
Exceptional Customer Service - answering incoming multi-channel
requests (via chat, email or phone) from our Italian customer base
(private and corporate) as well as from foreign customers (in
English) who use the service. Drive Team Success - Actively
contribute in meetings and bring fresh ideas to improvement
projects, helping streamline our services and create the best
customer experience. Collaborate to create ONE Team - working
closely with other departments (tech support, billing, and product
teams) to resolve complex issues and provide end-to-end support.
Improvement Initiatives - supporting customer insights collection
to identify solutions to improve our customers' experience journey.
About you You are a thorough,



independent, and collaborative team
player who thrives in a high-paced, ever-changing environment.
Driven by a strong growth mindset, you are curious, eager to step
out of your comfort zone, and open to trying new approaches to
develop and grow. You have the ability to reflect on your work,
warmly welcome constructive feedback, and approach challenges with
humility. Most importantly, you are passionate about putting the
customer first and feel deeply motivated by working together with
others toward common goals. Your background Previous work
experience within customer care and/or direct sales . Written and
oral fluency in Italian and English. Strong customer orientation
and the ability to adapt to the client's tone of voice. Analytical
and problem-solving skills with a keen eye for detail. Demonstrated
ability to work both independently and collaboratively in a
fast-paced environment. First experience with software like
Zendesk/Looker or similar will be a plus This role is based in Rome
, Italy (Hybrid: 3 days in the office) Ready to Join Us? If you’re
looking for an exciting opportunity to support strategic customer
operations, apply today and become part of the Arrive journey!
About us Arrive, including brands like EasyPark, Flowbird, RingGo,
ParkMobile and Parkopedia, is a leading global mobility platform.
Present in over 90 countries and 20,000 cities, the company helps
people and decision-makers make smarter decisions about urban
mobility and ease the experience of travel worldwide. Arrive
delivers a unique combination of the core ingredients to make
cities more livable: from smart payments and optimized car parks to
data-driven traffic reduction and support for reinvestment in
public transport and green space. It’s about more than function,
it’s about saving time and simplifying the experience of travel for
everyone. Travel is more than a journey, it’s how you
Arrive.

📌 Customer Care Representative (Lazio)
🏢 Arrive
📍 Lazio