Experteer Overview As Warranty Manager for BS New Projects in Spain and Italy, you will lead warranty governance and service excellence for product and service warranties. You will develop policies, analyze data, and drive improvements that reduce cost and enhance customer satisfaction. You will coordinate with suppliers, cross-functional teams, and management to implement warranty strategies and ensure regulatory compliance. This role offers global exposure and a focus on scalable, data-driven warranty processes that impact customer trust and business profitability.
Retribuzione / Benefits Develop and implement warranty policies and procedures
Analyze warranty data to identify trends and improvement opportunities
Coach staff on warranty processes and ensure knowledge transfer
Monitor and audit warranty repairs and claim processing
Ensure compliance with applicable laws and regulations
Process warranty claims and issuances
Resolve customer service issues related to warranties
Maintain and update warranty databases and records
Prepare and submit warranty reports and metrics




Analyze reports to identify issues and propose solutions
Perform warranty cost and risk analysis
Conduct periodic warranty audits and monitor performance
Responsabilità University degree in Engineering preferred, or equivalent technical background
Experience in warranty management within an industrial or technical environment
Strong process-oriented mindset with ability to standardize and improve workflows
Problem-solving and analytical skills with a structured approach
Good organizational skills and ability to manage multiple priorities
Customer service orientation and focus on quality of execution
Strong communication and interpersonal skills
Ability to work independently and in cross-functional teams
High attention to detail and accuracy in data and reporting
Ability to anticipate issues and proactively propose solutions
Proficiency in common business software (Excel/ERP tools is a plus)
Fluent

📌 Warranty Manager (Italia)
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📍 Italia