The Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.

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What you will be doing

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- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.

- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.

- Resolve guest problems and complaints

- To actively upsell and cross sell hotel services and outlets.

- Communicate with other hotel departments to maintain a high level of guest satisfaction.

- Maintain an understanding of hotel history, services, facility information, and rates and packages.

- Develop and maintain positive working relationships with others and support team to reach goals.





- Assists others as needed and special projects, as necessary.

Qualifications

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- Diploma or Degree in Hospitality or Travel & Tourism preferred.

- A minimum of one (1) year experience in a front office role.

- Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.

- Strong Guest Service Skills.

- Ability to communicate effectively with guests, management, and co-workers.

- Must have a positive attitude at all times.

- Ability to work well with others in a guest and team-focused environment.

- Good problem solving, administrative and interpersonal skills are a must.

- Knowledge in Opera is an advantage. xysqume

- Verbal and written English and Italian languages proficiency are required.

Benefits

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- 12 free nights per year of service across Hyatt Hotels worldwide

- Employee and Friends & Family rates across Hyatt Hotels worldwide

- Complimentary meals on duty

- Continuous Learning & Development opportunities

Thompson Palm Springs | Palm Springs , CA , US

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📌 Front Office Agent (Milano)
🏢 Hyatt Hotels
📍 Milano