p Le interessa questa possibilità? Si candidi in fretta, è previsto un elevato volume di candidature. Scorra verso il basso per leggere la descrizione completa. brp Would you like to start a new professional adventure as a strong Contact Center Product Owner /strong in one of our opportunities in the strong IT Digital /strong industry in strong Milan (Hybrid) /strong? /p p strong Your missions? /strong /pulli Act as the functional owner of Contact Center platforms, with a primary focus on strong Genesys Cloud /strong . /lili Support business stakeholders by explaining platform capabilities and identifying the most suitable contact center solutions. /lili Act as the main liaison between business teams, regional teams, internal IT and external technology partners. /lili Translate business requirements into functional platform solutions while considering technical constraints. /lili Coordinate incidents, platform changes and enhancements, validating solutions from a business perspective. /lili Maintain and update functional documentation, user guides and platform knowledge. /lili Drive user adoption through training, communication and best practice sharing across markets. /lili Lead Contact Center initiatives and innovation projects, including AI-driven capabilities, ensuring successful delivery and business value. /li /ul p strong Your profile? /strong /pulli Degree in Computer Science, Engineering, Information Systems, Business or equivalent experience. /lili At least 5strong years /strong of experience as a Product Owner, Business Analyst, Functional Consultant or in Contact Center technologies. /lili Knowledge of strong Genesys Cloud /strong , Agile methodologies, APIs and contact center operations. /lili Professional proficiency in strong English (B2/C1) /strong . Italian fluent. /lili Strong stakeholder management,



communication skills and ability to work in an international and dynamic environment. /li /ul pstrong Nice to have: /strong /pulli Previous experience with AI-enabled Contact Center solutions, customer service platforms or global digital transformation projects. /li /ul p strong What do we offer? /strong /pulli An international community bringing together more than 110 nationalities. /lili An environment where trust is central and internal growth is valued. /lili A solid training system with an internal Academy and available learning modules. /lili A dynamic workplace with internal events, team building activities and dedicated initiatives. /lili A strong commitment to well-being and work-life balance. /li /ul pstrong Local benefits in Italy: /strong /pulli Meal vouchers. /lili Flexible working options according to company policy. /lili Health insurance and well-being programs, where applicable. /li /ul p strong Compensation Pay Transparency /strong /pullistrong Permanent contract: /strong Gross Annual Salary strong EUR 30,000 – EUR 45,000 /strong . /lilistrong Freelance collaboration: /strong Daily rate between strong EUR 200 – EUR 270 /strong , according to experience and skills. /lili Applicable CCNL: Commerce Sector (CCNL Commercio) for permanent employees. /lili The salary/rate range has been determined based on objective and gender-neutral criteria. /lili During the recruitment process, we will not ask for information about your current or previous salary. /li /ul p Our salary ranges are intentionally wide, because we hire talented minds,



not "templates". The same role can attract very different candidates, and we believe in leaving room for that. What lands within the range depends on your specific experience, skills and what you bring to the role. /p p strong The ideal person shares these values: /strong /ppstrong Boldness: /strong our entrepreneurial spirit of adventure is what brings us together and drives our success. /ppstrong Trust: /strong trust is the foundation of our relationships and enables us to promote freedom of expression, creativity and innovation. /ppstrong Performance: /strong it guides us in our continuous improvement and in our drive to achieve concrete results. /ppstrong Commitment: /strong we work with dedication and responsibility to meet our objectives. /ppstrong Independence: /strong Amaris Consulting belongs to those who created it and to those who develop it every day. /pp With your application, you may have the opportunity to join a company that supports its partners in the Automotive Motorsport, Avionic Aerospace, Defence, Railway, Industrial, Home Automation and Robotics sectors, with mechanical and electronic engineering activities in the areas of Development Design, Testing Validation, System Engineering, RD and Project Management. /ppstrong Diversity and inclusion: /strong Amaris Consulting promotes equal opportunities and assesses applications based on skills, experience and potential. xrdbqlu We welcome qualified applications without discrimination based on gender, gender identity or expression, sexual orientation, ethnic origin, nationality, religion or belief, age, disability, marital or family status, or any other protected characteristic. /pp If you need reasonable accommodations during the recruitment process, please let us know: we will do our best to support you. /p /p

📌 Product Owner (Milano)
🏢 Amaris Consulting
📍 Milano