Overview The Mall Luxury Outlets is currently seeking a Welcome Services Coordinator , based at The Mall Firenze (FI), Italy, and reporting to the Customer Experience Manager.
How you will contribute Supervise daily operations and provide feedback to every member of the team, in order to deliver an excellent customer service
Manage planning, shifts and holidays of the Welcome Lounge team
Ensure every member of the team maintains adequate standards of grooming and acts accordingly to company policies, contributing to the creation of a positive work environment
Manage staff uniforms and IT equipment
Manage talent performance and conduct one-to-one meetings according to HR guidelines
Contribute to the enhancement of the services already available and promote the development of new ones in order to enrich the customer experience
Act as the touch-point for clients visiting The Mall Luxury Outlets, welcoming them and acting as personal shopper on request
Track individual travelers and groups, using The Mall Luxury Outlets digital tools




Ensure that client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team
Liaise with TMLO partners to ensure the best services standards are met
Monitor In-Mall image and its consistency with TMLO guidelines, updating the Marketing team on a periodic basis
Promote and sell The Mall Luxury Outlets Collection, contributing to the storytelling of merchandising and tracking sales and client feedback
Contribute to the development of The Mall Luxury Outlets loyalty program, engaging clients in subscription and points accumulation, and managing rewards redemption
Who you are Passionate about luxury hospitality
An organized, yet flexible multi-tasking person
A team leader with at least 4 years of guest services experience, preferably in a luxury environment, capable of managing a big team
A professional with proven relational skills
A fluent English and Italian speaker - any additional language will be

📌 THE MALL LUXURY OUTLETS Welcome Services Coordinator (Italia)
🏢 Altro
📍 Italia