Overview Founded in 1946, Fidia is an Italian multinational pharmaceutical company with R&D;, manufacturing, marketing and sales capabilities, and an extensive product portfolio mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint care, Eye care, Skin care, Specialty care, Health & Wellness care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries.
Responsibilities Design, maintain, and optimize CRM dashboards and analytical reports supporting Sales Force Effectiveness and Marketing initiatives.
Monitor key commercial KPIs (Sell-in, Sell-out, Coverage, Activity, Productivity, Conversion Rate) and provide actionable insights to local and corporate management.
Support the implementation of CRM governance rules, data quality controls, and alignment processes.
Partner with IT, Digital business, Head of Sales, Business Intelligence, and local affiliates to design and enhance CRM processes and integrations (Lead-to-Cash, Consent-to-Contact,



Territory Management, etc.).
Contribute to the development of incentive schemes and sales performance analytics, ensuring transparency and alignment with company strategy.
Support continuous improvement initiatives aimed at simplifying user experience and increasing CRM adoption and data reliability.
Qualifications University degree in Economics, Statistics, Engineering or Computer Science.
1-3 years of experience in Sales Operations, Commercial Excellence, or CRM/BI Analysis, preferably within the pharmaceutical or healthcare sector.
Solid understanding of CRM systems, Salesforce preferred.
Excellent command of Excel and data visualization tools (e.g. Power BI, Qlik, or Tableau).
Knowledge of IQVIA datasets (Sell-in, Sell-out, and Targeting) and ERP platforms is a plus.
Fluent in English, both spoken and written.
Planning and organizing skills, critical thinking, a problem‐solving mindset

📌 Sales & CRM Analysis Support (Italia)
🏢 Altro
📍 Italia