International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation
TASKS
analyze existing processes within Customer Care Management
identify areas for improvement based on customer needs
standardize processes and systems internationally
design and introduce new processes and systems
prepare, interpret, and present analytical results with impact evaluations (e.g., customer benefits, cost savings)
coordinate priorities for process changes and optimization initiatives
document processes and create relevant test cases
Requisiti
EXPERIENCE & SKILLS
solid experience with process management and optimization methodologies
familiarity with customer service operations
ability to use KPIs for process analysis




previous experience in process documentation
strong analytical and technical mindset
team-oriented with excellent conceptual and problem-solving skills
enjoy working in intercultural teams
comfortable in fast-paced, dynamic environments
ENVIRONMENT
As a key player in our international CCM matrix organization, you will:
work in an international matrix organization collaborating closely with colleagues
help shape the international CCM with the responsibility to improve the customer journey, balancing costs and impact on customers
WHY JOIN US?
Have a passion for Customer Service
Be part of a major transformation journey and influence change from the inside
Enjoy flat hierarchies, an open culture, and an international work environment
At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".
Become part of an open, tolerant, and vibrant corporate culture, making your unique contributio

📌 PROCESS COORDINATOR CUSTOMER CARE MANAGEMENT | posizione internazionale (Italia)
🏢 Biotecnologie - Farmacia - Chimica
📍 Italia