We have an opportunity for an experienced IT Service Desk Analyst to join our IT Department. Home - Current vacancies - IT Service Desk Analyst - Edinburgh or Glasgow **You will be responsible for**: - Service Desk
- Logging, prioritising, and tracking Service Desk calls
- Investigating, troubleshooting, and resolving calls
- Providing updates to users on the progress of calls
- User accounts: Set up and management of various user accounts
- Homeworking: Support of remote homeworker installations
- Documentation: Creating and maintaining Service Desk documentation **Supported technology and tools include**: - Dell Laptops
- Windows 11 OS
- Microsoft Office 365
- Two Factor authentication administration
- BigHand Digital Dictation system administration
- IOS mobile devices
- iManage Work10 document management software




- Must have a minimum of 12 months IT Support/Service Desk experience, ideally within a Legal, Financial, or Professional Services sector
- An excellent problem solver who sees new issues and technologies as way to advance their skills
- Good communicator and diplomatic - able to communicate with non-IT staff in non-technical terms
- A proactive approach to system security
- Flexible approach to team working
- Current drivers licence preferable but not essential **Anderson Strathern are an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.

📌 IT Service Desk Analyst - Edinburgh or Glasgow (Città Metropolitana di Torino)
🏢 Anderson Strathern
📍 Città Metropolitana di Torino