About the roleWe are looking for a Software Engineer II to join a small, cross‑functional team at the intersection of platform engineering and operational support. This is a long‑term investment role: for the first year or so, you will split your time between resolving complex technical escalations from our front‑line support and customer operations teams, and building the tooling, automation, and monitoring solutions that will make that support increasingly unnecessary over time.This is not a traditional backend product role. You will own the operational reliability of our platform from an engineering perspective, and you will have real autonomy to design and implement improvements. As the team evolves, so will your scope — toward platform tooling and engineering full‑time.Hybrid working is required: minimum 2 days/week in office (Milan or Cagliari).Main ResponsibilitiesInvestigate and resolve complex technical escalations — application logs, database queries, REST API debugging, integration issues — in collaboration with the Customer Support and Operations teams.Design and build internal tools, scripts, and automation workflows that reduce manual support effort and close current monitoring and observability gaps. This includes exploring and integrating AI‑assisted workflows and agents to automate ticket triage, accelerate root cause analysis, and reduce resolution time for recurring escalations.Improve alerting, dashboards, and runbooks across our stack (Grafana, Kibana, Jaeger, Prometheus). Make failure modes visible before they become incidents.Take ownership of critical incidents, coordinate with engineering squads, drive post‑mortems,



and ensure learnings are captured and acted on.Develop deep familiarity with Moneyfarm’s architecture across Kubernetes, Kafka, Aurora RDS, and our microservices stack — and contribute to improvement plans.Author and maintain technical runbooks and process documentation to enable front‑line teams and reduce repeated escalations.RequirementsDemonstrated experience in software engineering (backend focus); hands‑on capability matters more than years.Strong debugging and troubleshooting skills: comfortable navigating distributed systems, reading logs, and reasoning about failures across service boundaries.Solid Python or JVM‑based language experience (Scala, Kotlin, Java); scripting proficiency (Bash/Python) is essential.Familiarity with observability tooling: Grafana, Kibana, Jaeger or equivalent.Experience with SQL and REST API troubleshooting.Working knowledge of Kubernetes, Kafka, and AWS is a significant plus.Familiarity with CI/CD pipelines (GitLab CI or equivalent) and Git.Effective written and spoken English; Italian is a plus.A pragmatic, bias-for-action mindset. You treat operational pain as an engineering problem to be solved, not a ticket to be closed.Nice to HaveExperience with Scala or functional programming paradigms.Exposure to DORA or FCA regulatory contexts in a technical capacity.Experience building internal tooling, developer productivity platforms, or AI‑assisted automation.Level & CompensationWe apply CCNL Credito and, based on the candidate’s experience and skills, we will assign the title of Software Engineer II.Salary range: €38,000 – €48,000 gross/year + premio, based on experience/competences demonstrated.BenefitsHealth Insurance, Wellness planFee‑free investments on Moneyfarm platformCareer development opportunitiesTraining opportunitiesRegular office social events#J-18808-Ljbffr

📌 Software Engineer Ii – Backend, Platform & Operations (Milano)
🏢 Moneyfarm
📍 Milano