**Job Summary** The Tender and Customer Support Specialist deals with all orders within his/her assigned regions. **Responsibilities**: - Manage public tenders, from the beginning to the end of the process in collaboration with Sales representatives and Regional Managers
- Initiate new customer set-up in ERP
- Process and confirm sales orders placed by customers in the region in compliance with company policies
- Resolve order pricing discrepancies
- Check product availability and communicate with customer or sales team.
- Coordinate shipments with Logistic team
- Process customer returns (RMA) per company policies, and address customer complains
- Support sales force and internal team members for samples and supplies
- Coordinate invoicing and crediting with the Finance team
- Co-ordination with finance request for pro-forma invoices based on customer request




- Assisting customers with GST related queries in terms of PO placements and other issues related to GST
- Provide customers and or finance with proof of delivery **Profile**: - Bachelor of Commerce or Law degree
- 3 years’ experience in international customer service with strong experience in tender process
- PC literate (Word, Excel, PowerPoint) and are familiar with using ERP systems)
- Fluent in English and Italian
- Excellent interpersonal and relationship building skills.
- Excellent organizational, communication and writing skills.
- Tact and diplomacy.Ability to multi-task. **Are you looking for uncommon opportunities with an extraordinary company? We are looking for people who can, do and will make a difference.

📌 Tender & Customer Support Specialist (12-month Fixed-term Contract) (Milano)
🏢 Masimo
📍 Milano