**Job Summary**:
**Key Responsibilities**: - Provide accurate information about products, services, and policies.
- Handle customer complaints professionally and provide effective solutions.
- Process orders, refunds, returns, and exchanges.
- Maintain and update customer records in the system.
- Follow up with customers to ensure issues are fully resolved.
- Collaborate with internal teams to address customer needs.
- Stay up to date with company products, services, and policies. **Requirements**: - Previous experience in customer service or a similar role.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work shifts, including weekends and holidays if needed.



**Preferred Skills**: - Experience in a call center or remote support role.
- Knowledge of ticketing systems (e.g., Zendesk, Freshdesk).
- Familiarity with industry-specific customer service best practices. Application Question(s): - The job is on-site, the job location is Cyberjaya - Malaysia, Are you willing to relocate?
- The joining date is 14th March 2025, can you join?
- The salary is fixed, not negotiable, the salary is RM9000 + M400 monthly KPI + NSA, are you okay with it?
- Have you applied and interviewed to Concentrix for this same role within the last 2 months?

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