**# Innovation # Teamwork # Initiative** are our common values. If you are looking for a meaningful challenge in a well-established and fast-growing international company - then join us and help us grow our teams that save lives every day. We are a dynamic, rapidly growing company, and we are seeking a highly motivated **Customer Service Representative (f/m/d) to join our Italian office** for a maternity cover. This role offers an exciting opportunity to provide front-line support for customer inquiries and play a key role in supporting sales operations. **What's In It For You**: - ** Stay Active** - Enjoy an annual fitness subsidy to support your healthy lifestyle.
- ** Support & Well-Being** - Vantaggi from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
- ** Family First** - Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
- ** Vacation Time** - In addition to your regular vacation days, enjoy paid time off on December 24th and 31st.
- Smart Spending** - Enjoy up to €1,000 annually in Edenred/Welfare vouchers, funded by the company, to use at a variety of retailers.**: - Daily Meals Covered** - Receive an €8 meal voucher for every working day, ensuring you stay energized throughout the day.**: - ** A Team That Inspires** - Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
- ** Boost Your Investments** - Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments.
- ** Accident Insurance** - Stay protected with comprehensive accident insurance during all business trips. **Main Responsibilities**:



- Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach
- Utilize company systems and processes (SAP) to enter sales orders, contovisione orders, and consignment replacements - ensuring inventory availability and setting up customized defaults tailored to each customer’s needs
- Process Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication
- Register, track, and follow up on customer complaints, acting as a reliable partner in finding solutions
- Build and maintain strong, trust-based customer relationships through excellent service and proactive support
- Manage the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams
- Maintain and update customer databases with care and precision, supporting data integrity and process efficiency **What We're Looking For**: - Bachelor’s degree in Business, Marketing, or a related field preferred - an equivalent combination of education and relevant experience will also be considered
- Minimum of 2 years’ experience in Customer Service, Sales, or another customer-focused role
- Strong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with SAP or other ERP systems
- Advanced written and spoken English As we require fluently English skills and the process will involve English speaking colleagues, we are looking forward to receiving **your CV in English**. To learn more about Penumbra's commitment to being an equal opportunity employer, please take a look at our AAP-Policy-Statement.

📌 Customer Service Representative (M/F/d) - Maternity Cover (Torino)
🏢 Penumbra
📍 Torino