**JLL empowers you to shape a brighter way**. The Workplace Ambassador is responsible for managing the front of house and reception services. With a client centric approach to service excellence, where guests feel welcomed, ensuring a positive first and last impression for all visitors The Workplace Ambassador functions as a JLL professional who assists the FM team supporting the management of service delivery in their assigned buildings. As front of house support the Workplace Ambassador must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety. **Activities**:
**Customer Experience** Greet all visitors with a warm welcome, creating a memorable experience. Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times. Take initiative to proactively address guest needs and answer questions. Share knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive. Escort visitors to meeting rooms as required Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times **Facilities Administration** Track all visitors, including vendors, visiting employees and guests, using client provided tool. Coordinate security access cards for employees and vendors Coordinate printing and issue of visitor badges.



Administration of parking spaces for visitors and employees Arrange taxis for client staff and visitors as requested Book onsite meeting rooms and hospitality as per client requests and according to site procedures Assist with tracking employee on-boarding/off-boarding processes. Monitor and maintain office and badge consumables in line within agreed stock levels **Site Operations** Conduct daily meeting room checks as required by Facilities Management As required, assist with incoming and outgoing mail enquiries according to the existing procedures Assist in coordinating the repair and maintenance of office equipment including site inspections and Work Order creation Monitor Work Orders created for assigned building, following through to completion according to designated responsibility Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business **HSE, Security & Quality** Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities. Understand & actively support JLL’s HSE and Quality Management programs LI-FT1 **Location**:
On-site -Milano, ITA **_JLL Privacy Notice _** Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country. .

📌 Receptionist/workplace Ambassador (Milano)
🏢 Jll
📍 Milano