Location: Roma, IT

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ID: 11847

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities
Brand Experience

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- Master the Client Journey to create strong long term client relationships.

- Clientele and proactive engagement with existing and potential

- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).

- Aware of CRM targets and actively engages in all actions to reach them

- Implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe

- Consistently captures client data and takes notes of all qualitative information

- Knows their portfolio of customers, and the VVICs and VICs they handle

- Consistently works to achieve given sales, KPIs and CRM targets

Styling

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- Strive to discover your clients and their every need, and to guide them across all categories of the brand.

- Familiar with current fashion and in season trends to curate looks

- Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.

- Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.

- Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

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- Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)

- Ensure product maintenance, replenishment on the floor

- Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.

- Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.

- Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management. xysqume

Requirements

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- Exceptional clientele, customer relationship building skills

- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

- Action oriented; drive for results

- Problem-solver

- Must be a team player

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📌 Senior Client Advisor - Roma, Piazza di Spagna
🏢 Sabceducation
📍 Roma