**About Us**:
At **BCIC Swiss GmbH**, we specialize in delivering end-to-end technology solutions tailored to meet the evolving demands of modern businesses. Rooted in Swiss quality and a strong commitment to customer satisfaction, we serve as a trusted IT partner for clients ranging from innovative startups to global enterprises. Our core services include **IT outsourcing** and **recruitment solutions**. **Position Overview**:
**Key Responsibilities**: - **2nd-line ICT & AV Support**
- Act as the technical escalation point for incidents beyond first-line resolution, including analysis, troubleshooting, and closure of complex tickets.
- Provide hands-on support in person at the host Representation for desktop issues when remote resolution is not possible.
- Liaise with the Helpdesk to coordinate remote diagnostics and follow-up on escalated cases.
- **Digital Workplace Management**
- Install, configure and maintain end-user equipment: laptops, docking stations, monitors, keyboards, mice, webcams, headsets, and mobile devices.
- Network & Telephony
- Ensure seamless corporate network connectivity—VPN, VLAN configuration and remote-access services—mirroring DWP standards.
- Assist with fixed telephony (VOIP/PABX)



and mobile telephony services, including Teams integration where applicable.
- Troubleshoot connectivity issues both on-site and remotely, coordinating with central network teams.
- **Audiovisual & Videoconference Support**
- Provide end-to-end videoconference support (Teams, Zoom, Skype for Business, WebEx): call setup, user training, live troubleshooting and post-event follow-up.
- Perform regular preventive maintenance and testing of all AV and videoconference equipment.
- Ticket Escalation & Quality Control
- Enforce ticket-quality procedures by reviewing Service Now records, logging discrepancies, and correcting errors made by ICT-1 agents.
- Mentor and coach local ICT-1 team members on best practices, troubleshooting methods and use of ticketing tools.
- Generate periodic reports on incident trends, resolution times and areas for improvement.
- Improve the quality of Knowledge articles (Report to the Knowledge team) **Must have Requirements**: - **Valid Italian work permit**: - **Italian language proficiency (minimum C2 level)**. **Job Type**: Contract
Contract length: 6 months Pay: €100.00 per day

📌 IT Support (Latina)
🏢 BCIC Swiss
📍 Latina