Experteer Overview

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In this role you lead the Client Support function for Euronext Clearing, ensuring high-quality operational and technical support to clearing members across asset classes. You will drive service excellence, resilience, and continuous improvement in post-trading processes. You act as the main contact for clearing members and collaborate with Operations, Risk, IT, and Product teams to resolve complex issues. This is a client-facing, impact-driven opportunity to strengthen client satisfaction and post-trading efficiency.
Benefits

Lead the Client Support team and ensure timely resolution of client queries and incidents across asset classes
Serve as the main operational and technical contact for clearing members throughout the post-trading lifecycle
Monitor service levels, identify improvement opportunities, and implement best practices
Collaborate cross-functionally with Operations, Risk, IT,



and Product to resolve issues and drive process improvements
Analyze client feedback and operational data to spot trends, risks, and enhancement opportunities
Prepare and deliver regular reports and updates to senior management and stakeholders
Qualifications

Degree in Economics, Finance, Business Administration, or a related field
Minimum 5 years of post-trading, clearing, or client support experience in financial institutions xlwpduy or market infrastructure
Solid understanding of post-trading processes and their operational impact
Proven client-facing or operational support experience with strong relationship skills
Strong analytical and problem-solving abilities
Ability to work under pressure in a fast-paced, regulated environment
Excellent English communication; additional European languages are a plus
Proficiency in Microsoft Office tools

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📌 Euronext Clearing - Client Support Manager (Milano)
🏢 Altro
📍 Milano