Europ Assistance Italia is one of the world's leading insurance companies in the assistance sector: it specializes in offering insurance coverage, including direct assistance benefits, in the areas of travel, health, car, home and family in response to a wide variety of daily needs and also in emergencies.
**Our motto “you live, we care” inspires every activity**: we strive to make Clients' lives easier every day.
**Team Leader - Medical Platform**:
Within the COTO (Chief Operations & Transformation Office) department, in the Medical Platform area, we are looking for a figure who can fill the role of Team Leader reporting directly to the Platform Manager.
The Europ Assistance Italia Medical Platform provides immediate and coordinated healthcare, both in Italy and abroad, with a 24/7 active service. It manages medical consultations, sending doctors to homes, organizing health transport, second opinions, international care and support in case of emergencies, integrating clinical, logístical and administrative expertise to ensure complete and timely care.
The person we are looking for will be responsible for managing the main stakeholders and service levels of the operations center, monitoring the activities in synergy with the company strategies, the Platform Manager, the other Team Leaders and the coordination and support figures.
The team leader will be responsible for an afternoon/evening team, for this reason his shifts will be in this time slot.
What will you do?
- Ensure coordination of the team assigned to you, ensuring the sharing of performance and operational results.
- Monitor operational processes, implementing shared strategies and managing peak calls and ensuring compliance with company procedures.
- Control the costs of providing services.




- Motivate the team and follow the development of resources, also managing the integration of new entries.
- Collaborate with the Workforce Management team to manage adequate staffing.
- You will be present at meetings with other structures to present new products or manage specific problems on Business Partners.
- Work with other departments to optimize processes and improve operational efficiency. **You are the person we are looking for if**: - You have gained 2/3 years of experience managing customer support teams in structured/international companies - Insurance or Travel/Health assistance background will be a plus.
- You speak English fluently, if you know other languages even better!
- You know how to use Excel, Word and the Office suite well.
- Availability to work mainly in afternoon/evening shifts. **The role is ideal for you if**: - You are a proactive and organized person.
- You know how to solve problems quickly and effectively, even under pressure.
- You like working in a team and know how to make decisions.
- Customer satisfaction is your main focus. Why should you join us?
To personally help define a successful future together while having an opportunity for professional development and growth within a modern, dynamic and innovative organization focused on achieving common goals.
What we offer
Hybrid, agile and flexible work model.
Ongoing training available through extensive training catalogs on our learning platforms.
Processes focused on the identification and development of Talents.
Access to preventive medical examinations and psychological wellness programs.
Welfare Package.
Meal vouchers for both in-person and remote days.
Discounts on our policies, from travel to mobility, so you are always protected!

📌 Team Leader - Medical Platform (Città Metropolitana di Milano)
🏢 Europ Assistance Italia
📍 Città Metropolitana di Milano