**Company Description**
Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany. **The Front Office Agent i**s the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors. **MAIN DUTIES AND RESPONSIBILITIES**
- Ensure that all guest preferences noted in the reservation are recorded and honoured.
- Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
- Welcome guests at check-in and check-out while adhering to service standards.
- Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
- Respond to every guest need with courtesy and attention to detail.
- Stay updated on local attractions and provide information on hotel services.




- Actively collaborate with all departments to ensure a smooth and high-quality service.
- Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.
- Precisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR.
- Be willing to cover night shift once a month
- Your direct supervisor will assign you additional tasks as needed **Qualifications** REQUIREMENTS**
- English: C1 ,Italian: C2. A third language is a plus
- Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
- References
- Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
- Flexibility to work shifts, including evenings, weekends, and holidays. **Additional Information** OUR OFFER** Fixed term working contract of 8 months as from April 2026 according to CCNL Settore Turismo (Federalberghi). Staff well-being initiatives and events to promote collaboration and inclusion Training activities and rewards linked to quality of service Staff canteen Uniform and uniform cleaning 5/7 working days

📌 Front Desk/agent Turnant - Season 2026 - Borgo Pignano Florence (En) (Firenze)
🏢 Borgo Pignano Florence
📍 Firenze