Possibilità

Si candidi tempestivamente! È previsto un elevato volume di candidati per il ruolo descritto di seguito, non aspetti a inviare il suo CV.

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- Multinational legal services firm

- International environment focused on technological innovation

Azienda

Multinational legal services firm.

Offerta

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- Ticket support:

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- Ensure customer issues are directed in the first instance to the Service Desk and ServiceNow tickets raised for all activities.

- Monitor ServiceNow incident queues, ensuring timely resolution of Incidents within SLA.

- Escalation point of contact on the ground

- Actioning requests from IT Service Desk

- Raising tickets on behalf of employees if can't fix

- Onboarding/Offboarding:

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- Onboarding - provisioning of new laptops, build, peripherals

- Offboarding - organising laptop and peripheral collection

- IT Asset Management:

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- Managing mobile devices, headsets & peripheral, ordering stock; product life cycle of the asset (from the moment of purchase)

- Ensuring all processes are followed for the recording and tracking of hardware assets

- Client support:

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- Client Support in an office environment (any ad hoc requests from the clients onsite)

- Major incident support:

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- Major incident management as the extension of the central function

- Floor walking, investigating and line of communication

- Gathering feedback and helping facilitating that in the office

- End user device management:

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- User hardware defect support (laptop/mobiles)

- User hardware peripheral support

- Employee offsite support:

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- Internal conference/events support (non-client facing)





- Offsite Partner/Exec support on special occasions (subject to IT Support Lead or Regional IT Support Manager approval)

- AV Support (non-UK):

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- Technical assistance, preventive maintenance, upgrades and updates

- Building Infrastructure (Core):

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- Maintenance of any equipment related to network

- Special Projects (subject to IT Support Lead or Regional IT Support Manager approval)

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- Assist with scheduling IT support for projects requiring on-site assistance

- Change agent - acting as an advocate of changes within IT onsite

- E.g. Local office reorganisation support

Competenze ed esperienza

Skills:

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- Ability to communicate effectively at all levels with both the business and other IT departments

- Exceptional customer service skills with good attention to detail

- Self-motivated, enthusiastic team player, with a 'can do' attitude
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- Excellent organisational and time management skills

- Possess excellent problem-solving skills

- Being confident, proactive and flexible in your approach

- Ability to learn new technologies quickly

- Ability to work in a pressurised/stressful environment

- Willingness to travel and work in other offices within the respective region

- B2 level English proficiency

Technical competency:

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- Strong technical and troubleshooting skills, with experience in software used in a professional services environment

- High level of IT literacy especially within a Microsoft environment

- Basic understanding of Network Infrastructure

- Knowledge of legal and finance applications (e.g. Intapp, SAP)

Completa l'offerta

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- Great career opportunity

- International work environment

- 2 days of remote working per week

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🏢 Michael Page International Italia
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