ph3Customer Service Representative /h3pIn this role, you will be the primary contact for customer support-related activities. You will provide best-in-class customer service for external customers and business partners (distribution) by leveraging in‑depth business knowledge, product knowledge, and the Order-to‑Cash process. You will closely collaborate with various departments such as SIOP, Logistics, and Quality. You will function as an extension of the Commercial business and play a key role as a profitability driver by offering proactive support to sales and customers, ensuring the execution and exceeding of customer expectations and satisfaction. This role requires on‑site presence five days per week, Monday through Friday. /ph3Responsibilities /h3ulliOrder‑to‑Cash – 3 BU’s, business segments designated, regional scope (Europe). Efficiently process Order‑to‑Cash activities from contract management to order management through order confirmation; ad‑hoc invoicing till delivery at customer site – all order types customers (EDI; Export…) /liliKeep clients informed proactively about order status and take appropriate actions to maximize Momentive’s ability to serve. /liliAct as the front‑line business role (aside from commercials) for all inquiries related to products, service and supply chain to ensure full satisfaction of customers on products, services and features. /liliAnalyze data from SAP reports to identify open issues and take action. /liliAct as the interface communication flow between Sales, Demand planners, logistics services and all other support departments – product stewardship, trade compliance, quality. /liliReceive, enter,



and handle customer non‑conformance/claims ensuring proper feedback is provided. /liliBuild sustainable relationship of trust through open and pro‑active communication. /liliCross‑train and provide backup for other customer service team associates as required. /liliParticipate in both internal and external order management audits. /li /ulh3Required Qualifications /h3ulliBachelor’s degree or equivalent professional experience, with at least two (2) years of experience in a Customer Service role. /liliCustomer‑focused mindset with the ability to develop business relationships with internal / external customers and suppliers. /liliProven experience with SAP SD (Sales and Distribution module). /liliFluent English is required. /liliCustomer relations experience in complex international and ever‑changing environments. /liliAbility to handle multiple requests and demands on time, prioritise workload depending on needs of customer and business for on‑time completion of each request. /liliDisplay strong business acumen enabling you to take initiative and ownership of difficult customer situations. /liliInspires top performance in others by example of work ethic and job performance with proven ability to successfully coach others. /liliKeen sense of customer relations illustrated by effective communication (verbal and written) and interpersonal skills.



/liliAttentive to details. /liliAbility to maintain composure under stress, a sense of urgency when performing tasks, and excellent organisational skills. /li /ulh3Preferred Qualifications /h3ulliExperience in the chemical industry ideal. /liliHandling of Order Management process in an international work environment. /liliUniversity Master degree is an asset. /liliProficiency in a third language, with strong written and verbal communication skills, in addition to fluent English and Italian. /li /ulh3What We Offer /h3pAt Momentive, we value your well‑being and offer competitive total rewards and development programmes. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem‑solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. /ph3Equal Opportunity Employer /h3pMomentive is proud to be an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law. To be considered for this position, candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre‑employment conditions, as applicable, and subject to applicable laws and regulations. /p /p #J-18808-Ljbffr

📌 Customer Service Representative (Milano)
🏢 3M HEALTHCARE
📍 Milano