Customer Service Representative (gn) - Location: Milan/Italy - Temporary

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As part of a leading European B2B platform for on‑the‑road payment solutions, you will work in an exciting environment. Our purpose is to drive the transition towards an efficient and sustainable future of mobility.

Responsibilities

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- Managing all correspondence with our customers by telephone and e‑mail with a high quality assistance level

- Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding)

- Maintaining the quality of customer information in a CRM

Qualifications

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- Bachelor’s degree

- Previous customer service experience in a commercial service company (at least 2 years)

- Familiar with payment monitoring and cash collection

- Familiar with MS Office





- Excellent communicative skills

- Strong customer orientation

- Proactivity and high attention to details

- Good team player

- Italian fluency written and spoken (mandatory)

- Good knowledge of the English language (B2 level)

This position can be full‑time or part‑time (min. 30h/week). DKV Mobility offers flexible working arrangements, including part‑time and flexible working models, as well as a balance of on‑site meetings and home office.

We welcome applicants from all backgrounds. Regardless of age, gender, origin, sexual identity and orientation, severely disabled applicants will be given preference if equally qualified. xysqume

Have we made your interest aroused? If you would like to apply or need more information, please contact Edith Pereda at .

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📌 Customer Service Representative (gn) - Location: Milan/Italy - Temporary (Turbigo)
🏢 Dkv Mobility
📍 Turbigo