Marketing Customer Support Representative (Italian & English)Job Title: Marketing Customer Support Representative (Italian & English)Location: Lisbon, Portugal (On‐site)Start Date: 29 January 2026Working Hours (Phase 1): Monday to Sunday, operating 07:00 – 19:00, rotative shifts 07:00–16:00 / 10:00–19:00Later Phase (TBC by client): 24/7 rotative shifts, 2 rotative days off.Languages Required: Italian: C1 / Native level, English: B2 level or higherRole OverviewYou will provide B2B customer support to advertisers using the company's advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience delivered via email and chat channels. This position requires strong communication skills, problem‐solving abilities,



and a customer‐centric mindset.Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experienceHandle end‐to‐end product troubleshooting and advertiser supportManage case volumes across email and chat channelsOwn customer queries and drive resolution by collaborating with internal Product Operations and Engineering teamsResolve generic, technical, and product‐related issuesEnsure high Customer Satisfaction (CSAT) by providing timely updates and clear communicationMaintain adherence to service‐level agreements (SLAs) and productivity targetsPartner with internal technical specialists to educate advertisers on product features and common issuesCompensation & BenefitsBase Salary: €1,000 (for 14 months)Meal Allowance: €7.63 / dayHealth Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)Welcome Bonus: Paid over 12 months during the first year (conditional onRetention Premio: From December onwards, no retention bonus for Search Engine and Website Solutions projectsNote: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.Relocation SupportIf interested, send your English CV to [email protected]#J-18808-Ljbffr

📌 Marketing Customer Support Representative (Italian & English) - €1.000 A Month (Verona)
🏢 Savior Artigos Texteis
📍 Verona