p We are currently looking for a b DSS L1 (Desktop Support Services – Level 1) /b professional to join our team on an on-site support role. p Si ricordi di controllare il suo CV prima di candidarsi. Inoltre, si assicuri di leggere tutti i requisiti relativi a questo ruolo. brpb Work Mode /b : On-Site /ppb Employment Type /b : B2B/ Freelance Contract /ppb Location /b : Perugia, Italy /p pb Job Responsibilities: /b /pulli Provide Level 1 desktop support for hardware, software, and network-related issues /lili Troubleshoot Windows OS, MS Office, Outlook, and standard business applications /lili Install, configure, and maintain desktops, laptops, and peripheral devices /lili Support printers, scanners, and other end-user equipment /lili Handle password resets and basic Active Directory tasks /lili Configure email accounts and assist with VPN connectivity /lili Log, track,



and update incidents in the ticketing system /lili Escalate complex technical issues to Level 2/Level 3 teams /lili Ensure timely resolution in line with SLA requirements /li /ul pb Required Skills Experience: /b /pulli1–3 years of experience in Desktop Support / xrdbqlu IT Support /lili Strong knowledge of Windows 10/11 environment /lili Basic understanding of networking concepts (IP, DNS, DHCP) /lili Experience with Active Directory and user account management /lili Good troubleshooting and problem-solving skills /lili Strong communication and customer service skills /lili Ability to work independently in an on-site environment /li /ul /p /p

📌 Information Technology Support Engineer (Umbria)
🏢 Sharp Brains Solutions
📍 Umbria